The purpose of the Ackermans Cashier (Shop Assistant/Cashier P27) role is to deliver an exceptional customer shopping experience through efficient transaction processing, stock replenishment, merchandising, and housekeeping[1][3].
Key Responsibilities:
- Provide excellent customer service to ensure a great shopping experience, including assisting shoppers to find products and attending to customer queries or complaints[1][3].
- Cashier Duties:
- Process cash and card payments
- Manage lay-bys and process customer refunds
- Report discrepancies and problems to the supervisor
- Perform till balancing
- Merchandising:
- Ensure stock is correctly priced and displayed
- Maintain product availability on the sales floor
- Conduct housekeeping duties
- Keep up to date with promotions
- Risk Management:
- Tag products according to company policy
- Participate in stock takes
- Be vigilant for shoplifters and fraudulent activities and report suspicious behavior to management
- Consistently adhere to Ackermans’ values, policies, and procedures in all work aspects[1][3].
Qualifications: Grade 12 (or equivalent) is required[1]. Previous retail experience is advantageous[1][3].
Key Skills and Experience:
- Excellent customer service and communication skills (fluency in English; other languages beneficial)
- High energy levels and ability to work in a fast-paced environment
- Tenacity, motivation, and target-driven attitude[1][3]
Successful candidates need to be able to handle cash register operations and be attentive to detail, ensuring accurate transaction processing while upholding company standards and ensuring customer satisfaction[5].