A collections officer is responsible for managing and recovering outstanding debts owed to a business or public agency[1]. Their main duties include maintaining and reviewing debtor lists, contacting individuals or organizations with overdue accounts, negotiating payment plans, updating payment records, and initiating legal actions if necessary[1][5]. Collections officers often review documents and databases to locate debtors, validate amounts owed, and assess individuals’ ability to pay[3][7].
Typical responsibilities of a collections officer include:
- Reviewing and maintaining the debtors ledger or list to track accounts with outstanding balances[1].
- Contacting customers or clients to notify them of overdue bills and provide payment reminders[1][5].
- Advising debtors on payment options, negotiating repayment plans based on their circumstances, and following up until debts are cleared[1][5].
- Updating payment records and ensuring account information reflects payments received and outstanding amounts accurately[1][5].
- Writing final notice warnings and recommending or initiating legal proceedings against debtors who fail to pay[1][5][7].
- Responding to questions and queries from customers regarding their accounts, often escalating complex requests to supervisors or legal counsel[1][5].
- Collaborating with lawyers, insurance agencies, and other external parties to facilitate debt recovery and ensure compliance with regulations[1][5].
- Researching and compiling evidence or documentation required to pursue debts legally, which may include appearing in court or executing enforcement actions such as property seizure[3][7].
For this position, strong communication, negotiation, analytical, and conflict resolution skills are essential[5]. Familiarity with debt collection laws, office/accounting software, and attention to detail are also important. While some roles require a bachelor’s degree in business, accounting, or a related field, others may accept a high school diploma combined with relevant experience[5][6].