Dining stewards are responsible for setting up and maintaining tables and dining areas according to company standards, welcoming and seating guests, taking food and beverage orders, and serving meals[1]. Their duties also include cleaning and sanitizing dishes, glassware, and utensils; replenishing supplies; assisting with food preparation/plating when needed; and delivering exceptional customer service by promptly addressing guest requests or concerns[1].
They ensure compliance with safety and sanitation guidelines to maintain a clean and safe dining environment and work closely with other crew members to provide a seamless dining experience[1]. Additional tasks may involve reporting equipment issues or guest complaints to supervisors and participating in required trainings and safety drills[2].
Their responsibilities often expand to helping with cleaning the dining and kitchen areas, monitoring food storage temperatures, organizing dishwashing operations, and restocking supplies[7]. On cruise ships, dining stewards may also take part in guest room service and support other departments as per instruction[6].
Key qualifications for a dining steward include a high school diploma or equivalent, prior experience in hospitality or food service, strong communication and customer service skills, and the ability to work efficiently in fast-paced and physically demanding environments[1]. Knowledge of food safety and sanitation practices, attention to detail, and flexibility regarding work hours (such as evenings, weekends, and holidays) are also important[1].