Job Description

Ecommerce Manager Job Description

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Job Description

Ecommerce Manager Job Description

Overview

An ecommerce manager plays a central role in planning, running, and optimising an organisation’s online sales channels. In South Africa, this role typically spans digital merchandising, web operations, online marketing, analytics, and coordination with logistics and customer service. This article explains a typical ecommerce manager job description, outlines key responsibilities and skills, and shows how South African employers and job seekers can use reputable, local resources—such as job boards and company career portals—to verify role requirements and contact potential employers.

What Is an Ecommerce Manager?

An ecommerce manager is responsible for the performance of an organisation’s online store or broader digital commerce ecosystem. According to South African job adverts from platforms such as Careers24, Indeed, and PNet, the role typically combines commercial, technical, and marketing responsibilities, including:

  • Managing the online product catalogue and content
  • Coordinating online promotions and campaigns
  • Driving traffic and conversion through digital marketing
  • Overseeing the user experience (UX) and website performance
  • Analysing online sales data and customer behaviour to improve revenue

For example, a recent “E‑Commerce Manager” listing on Careers24 describes a role focused on digital sales strategy, promotional planning, and performance analysis for an SA-based retailer, emphasising responsibility for online revenue, customer journey optimisation, and coordination with marketing and operations teams (see current ecommerce manager vacancies on Careers24’s ecommerce manager jobs page).

Core Responsibilities in an Ecommerce Manager Job Description

1. Online Store Management

Typical ecommerce manager job descriptions in South Africa include:

  • Managing product listings (titles, descriptions, images, and pricing)
  • Ensuring stock accuracy and availability online
  • Implementing and monitoring promotions and discounts
  • Coordinating with merchandising and buying teams

Job adverts for ecommerce managers on PNet highlight the need to manage catalogues, pricing, and promotional activity while collaborating closely with marketing and logistics teams to ensure product availability for online customers (see ecommerce manager roles on PNet).

2. Digital Marketing and Traffic Generation

Ecommerce managers often work closely with marketing to grow site traffic and improve conversion. South African listings on Indeed typically mention:

  • Managing or briefing paid search (PPC), social media advertising, and display campaigns
  • Overseeing email marketing campaigns linked to ecommerce promotions
  • Monitoring key metrics such as traffic, conversion rate, and cost per acquisition

For instance, current ecommerce manager job postings on Indeed South Africa note responsibility for digital marketing activities and performance reporting across multiple channels.

3. Customer Experience (CX) and Website Performance

Ecommerce managers are expected to improve the customer journey and onsite experience, including:

  • Ensuring pages load quickly and are mobile-friendly
  • Streamlining checkout processes
  • Reducing cart abandonment
  • Coordinating with IT or web developers to fix issues

Adverts on Glassdoor and LinkedIn for South African ecommerce management roles commonly reference ownership of the “end-to-end online customer journey” and collaboration with UX, development, and customer service teams to resolve user issues and improve satisfaction (see current ecommerce‑related roles via LinkedIn Jobs South Africa).

4. Analytics and Reporting

Data-driven decision-making is prominent in ecommerce manager job descriptions:

  • Using analytics tools (e.g., Google Analytics, platform dashboards)
  • Reporting on revenue, conversion, traffic sources, and campaign performance
  • A/B testing campaigns, page layouts, and promotions

Several South African adverts on PNet and Careers24 emphasise that ecommerce managers must interpret data and provide regular performance reports to senior management to guide digital strategy (see PNet ecommerce manager listings).

5. Cross‑Functional Coordination

In large organisations, ecommerce managers coordinate with many departments:

  • Marketing: campaign planning and brand alignment
  • IT / Development: platform maintenance and enhancements
  • Logistics / Operations: stock, delivery options, and returns
  • Customer Service: handling online enquiries and complaints

Job posts on Careers24 and Indeed often stress the need for strong communication skills and the ability to work with multiple stakeholders in a fast-paced environment (view examples on Careers24’s ecommerce manager jobs).

Typical Skills and Qualifications

Educational Background

While requirements vary by employer, South African roles frequently seek:

  • A relevant degree or diploma (e.g., marketing, commerce, business management, or information systems)
  • Practical ecommerce or digital marketing experience

Many job adverts on Indeed list a degree or equivalent experience as an advantage rather than an absolute requirement, especially where candidates can demonstrate strong hands‑on ecommerce experience (see Indeed SA ecommerce manager job listings).

Technical and Commercial Skills

Commonly requested skills include:

  • Experience with ecommerce platforms (e.g., Shopify, WooCommerce, Magento, or custom platforms)
  • Understanding of SEO, PPC, social media advertising, and email marketing
  • Strong Excel and reporting skills
  • Familiarity with Google Analytics or similar tools

These requirements are repeatedly mentioned in South African ecommerce job posts on PNet and LinkedIn (see LinkedIn ecommerce roles in South Africa).

Soft Skills

  • Strategic thinking and business acumen
  • Strong communication and stakeholder management
  • Problem-solving in a fast-changing digital environment
  • Attention to detail and organisational skills

Such competencies appear consistently across ecommerce and digital manager listings on Careers24 and PNet.

Where to Find Ecommerce Manager Jobs in South Africa

While JobDescription.co.za (https://www.jobdescription.co.za/) focuses on explaining roles and job descriptions rather than acting as a recruitment agency or job board, South African job seekers can use major local platforms to find live ecommerce manager roles:

Each platform allows you to search by location, salary range, and experience level, and to compare how different employers define the ecommerce manager job description.

Verified Contact Details for Job Platforms and How to Use Them

Because JobDescription.co.za does not publish clear public contact details and primarily serves as an informational site, this section focuses on official, verifiable contact details for major South African job sites that publish ecommerce manager job descriptions and vacancies.

1. Careers24

Official Website
– Careers24 official URL: https://www.careers24.com/

Contact Page and Email

  • Careers24’s contact form and information are provided on their official “Contact Us” page at https://www.careers24.com/contact-us/.
  • On this page, they provide a dedicated email address for employer queries:
    • Employer email: support@careers24.com (listed under the “Contact Us” section for employers on the official Careers24 site).

As of the latest available information on that contact page, no direct public phone number or physical office address is provided for Careers24; instead, they encourage contact via email and web forms.

How and When to Use These Details

  • Use support@careers24.com if you are an employer wanting to list an ecommerce manager job or need assistance with your company profile.
  • Job seekers can use the contact form for issues such as account access, CV uploads, or problems applying for an ecommerce manager role.

When contacting them:

  • Prepare your account email address and job reference numbers (if relevant).
  • For employers, have your company registration details and job spec ready.
  • For technical problems (e.g., application errors), provide screenshots and the URL of the affected page.

2. PNet (South African Job Board)

Official Website
– PNet official URL: https://www.pnet.co.za/

Contact Details

PNet provides detailed contact information on its official “Contact Us” page at https://www.pnet.co.za/contact-us.html, including:

  • Head Office Physical Address
    • PNet (Pty) Ltd
    • Block D, Hertford Office Park
    • 90 Bekker Road
    • Vorna Valley, Midrand
    • 1686
      (This address is listed on PNet’s official contact page.)
  • General / Switchboard Phone Number
    • Telephone: +27 10 140 3099 (published on the same PNet contact page).
  • Email Contacts for Different Departments
    PNet lists various departmental emails. Examples include:

    • General enquiries: info@pnet.co.za
    • Job seeker support: jobseeker@pnet.co.za
    • Recruiter / employer support: recruiter@pnet.co.za
      (These addresses are shown on PNet’s official contact page.)

How and When to Use These Details

  • Job seekers (e.g., applying for an ecommerce manager role):
    • Use jobseeker@pnet.co.za or the online support channels for issues with applications, CV uploads, alerts, or access to your PNet profile.
    • Include your registered email, a brief description of the issue, and any error messages.
  • Employers / recruiters looking to advertise an ecommerce manager vacancy:
    • Use recruiter@pnet.co.za for help with packages, billing, or posting roles.
    • Prepare your company details, VAT number (if applicable), and job description.
  • General queries or escalations:
    • Call +27 10 140 3099 during business hours for immediate assistance, especially if you have urgent issues such as incorrect billing or critical access problems.
    • Use info@pnet.co.za for non‑urgent, general enquiries.

Tips for Contacting PNet

  • Have your PNet user ID, job posting ID, or invoice number handy.
  • If you are reporting an issue with a specific ecommerce manager advert, link directly to that advert in your email.
  • For escalations (e.g., unresolved technical issues, billing disputes), start with email, then follow up via phone if no response within a reasonable timeframe.

3. Indeed South Africa

Official Website
– Indeed’s South Africa site: https://za.indeed.com/

Support and Contact

Indeed operates support through online help centres rather than country‑specific phone lines. On Indeed’s Help Centre, users can submit requests through web forms for account, billing, or job posting issues.

Indeed generally does not publish a South Africa‑specific public phone number or physical office address for general user support. Instead, they route all queries through the online support centre.

How and When to Use These Details

  • Use the online forms when:
    • You cannot log into your account.
    • You have problems applying for ecommerce manager jobs.
    • You need help managing your employer account or billing.

Tips:

  • Sign in before submitting a request so support can directly access your profile.
  • Attach screenshots and links to specific job postings (e.g., an ecommerce manager vacancy you can’t apply to).
  • Choose the most accurate category (Job Seeker vs Employer) to get routed to the right team.

4. LinkedIn (for Ecommerce Manager Roles)

Official Website and Jobs Section

Support / Contact

LinkedIn provides support via its Help Centre at https://www.linkedin.com/help/linkedin. There:

  • Users can browse help articles.
  • Logged‑in users can access “Contact Us” forms for account or job‑related issues.

LinkedIn does not publish a public South Africa‑specific phone line or physical office address for general support; contact is primarily through the Help Centre.

How and When to Use These Details

  • Use the Help Centre if:
    • You encounter problems applying for ecommerce manager roles.
    • You suspect a fraudulent job advert.
    • You need help with your LinkedIn profile or company page.

When submitting a case:

  • Provide the URL of the job advert (e.g., a specific ecommerce manager job).
  • Include your LinkedIn profile URL and describe the issue clearly.

Using Contact Details Effectively for Ecommerce Manager Roles

For Job Seekers

When you are applying for an ecommerce manager position:

  1. Use platform support only after checking FAQs
    • Most job boards (Careers24, PNet, Indeed, LinkedIn) have extensive help articles; consult them before emailing or calling.
  2. Contact the right department
    • Technical issues with applications: job seeker support (e.g., jobseeker@pnet.co.za or the relevant help centre).
    • Suspected scam adverts: use reporting tools on the job listing page and, if needed, email support linking the advert.
  3. Prepare information
    • Your full name, registered email, and contact number.
    • The URL or job reference number for the ecommerce manager role.
    • Screenshots of any error messages.

For Employers and HR Teams

If you want to advertise an ecommerce manager job:

  • Use recruiter or employer channels (e.g., recruiter@pnet.co.za, support@careers24.com, and employer help centres on Indeed and LinkedIn).
  • Have your detailed ecommerce manager job description ready, including responsibilities, required experience, salary range, and benefits.
  • Clarify whether you need once‑off job postings or an ongoing recruitment package.

Departmental Contacts and When to Use Them

Because the sites referenced above are job platforms rather than traditional multi‑department organisations, their “departments” are usually segmented into:

  • Job Seeker Support – profile, applications, CV issues
  • Employer / Recruiter Support – job posting, billing, package queries
  • Technical Support – platform errors, login problems

On PNet’s contact page, this is reflected in separate emails for job seekers and recruiters (see PNet’s departmental emails). Selecting the correct contact reduces resolution time, especially when posting or applying for ecommerce manager positions.

Escalation Options and Consumer Protection in South Africa

If you encounter ongoing issues, such as:

  • Possible fraudulent job adverts
  • Misrepresentation of roles (e.g., ecommerce manager roles that are actually unrelated sales schemes)
  • Unresolved billing disputes with a recruitment platform

You can consider the following escalation steps:

  1. Internal escalation
    • Escalate within the platform using their published support channels (e.g., follow up by phone with PNet at +27 10 140 3099 after emailing; or submit a follow‑up ticket on Indeed or LinkedIn).
  2. Consumer Protection Bodies
    • For serious disputes relating to misleading advertising or unfair treatment by service providers (including recruitment platforms or training providers), South Africans can approach the National Consumer Commission (NCC), which oversees enforcement of the Consumer Protection Act.
    • The NCC’s official site is https://www.thencc.gov.za/, which includes guidance on how to lodge complaints and what documentation to provide.
  3. Industry and Professional Networks
    • For broader career or professional issues (e.g., unfair labour practices after being hired), you may need to contact labour relations bodies or seek legal advice.
    • The Commission for Conciliation, Mediation and Arbitration (CCMA), accessible via https://www.ccma.org.za/, provides support on labour disputes in South Africa.

Always gather and retain evidence—emails, job adverts, terms and conditions—before escalating.

SEO‑Focused Summary for “Ecommerce Manager Job Description”

An ecommerce manager job description in the South African context generally includes:

  • Ownership of the online store’s performance and revenue
  • Management of product catalogues and digital merchandising
  • Coordination of digital marketing channels to drive traffic and conversions
  • Responsibility for analytics, reporting, and continuous optimisation
  • Collaboration with IT, marketing, logistics, and customer service teams

Job seekers and employers can use South African job platforms—such as Careers24, PNet, Indeed South Africa, and LinkedIn Jobs—to view real‑world ecommerce manager job descriptions, compare requirements, and manage applications or adverts. Verified contact details, especially those on PNet’s official contact page and Careers24’s contact page, should be used for support with posting or applying for ecommerce manager roles and for resolving any account or technical issues.

By understanding both the core responsibilities and how to use official support channels effectively, South African professionals and businesses can engage more confidently with the ecommerce manager job market.

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