Employee relations professionals are responsible for maintaining positive workplace relationships, ensuring compliance with employment laws, resolving conflicts, and supporting both employees and management through guidance and process management[3].
Key duties and responsibilities include:
- Providing guidance and support to managers and employees on employee relations issues and policies[1].
- Investigating and resolving complaints, grievances, and workplace disputes by conducting thorough and objective investigations[2].
- Counseling employees regarding workplace issues and acting as a liaison between staff and management[1].
- Coordinating and measuring performance management and competency programs for organizational and individual development[1].
- Assisting with and documenting the discipline process, ensuring consistency and compliance with relevant laws and policies[1].
- Carrying out exit interviews, collecting and analyzing data, and reporting key trends to leadership[1].
- Ensuring compliance with federal, state, and local employment laws and company policies[2].
- Developing and implementing employee relations programs focused on employee engagement, retention, and positive workplace culture[2].
- Facilitating or providing training to managers and employees on conflict resolution techniques and updates to employment laws[2].
- Maintaining accurate records and ensuring confidentiality in all employee relations matters[2].
- Advising senior leadership on workforce trends, employee morale, and proactive measures to address potential issues[5].
Typical requirements for an employee relations role include:
- Proven experience in HR or employee relations positions
- Strong knowledge of employment laws and organizational policies
- Exceptional communication, interpersonal, and conflict resolution skills
- Ability to handle and investigate confidential and sensitive matters
- Relevant training, certifications, or a degree in Human Resources or a related field[4].
References
- [1] Employee Relations Coordinator Dept.: Human Resources Job Description
- [2] Employee Relations Specialist: How To Become One (Plus Salary) – AIHR
- [3] Employee Relations job description – Workable
- [4] Employee Relations job description template | Talentlyft
- [5] Employee Relations Manager Job Description [Updated for 2025]