A housekeeping supervisor is responsible for managing the daily operations of the housekeeping department to ensure a clean, orderly, and attractive environment for guests or residents. Their main duties include assigning tasks to staff, creating work schedules, and inspecting rooms and public areas for cleanliness and compliance with established standards[3].
- Assign housekeeping tasks: Allocates cleaning and maintenance duties to staff members and provides instructions tailored to specific guest requests or requirements[1].
- Create staffing schedules: Develops daily and weekly schedules to coordinate the team’s work, manage attendance, and ensure department coverage[1].
- Orientation and training: Conducts training sessions to familiarize new employees with company policies, cleaning standards, safety procedures, and proper use of supplies and equipment[1].
- Provide high-quality customer service: Addresses customer complaints, investigates service issues, and communicates necessary feedback or process improvements to the team[1].
- Oversee staff performance: Monitors the quality of cleaning performed, inspects completed tasks, and ensures prescribed standards are met. Offers guidance and corrective action as needed[5].
- Manage cleaning supplies and inventory: Keeps track of cleaning supplies and equipment, orders stock as needed, and issues materials to staff[3].
- Screen and recommend personnel actions: Participates in the recruitment, selection, promotion, and dismissal of housekeeping staff[3].
- Ensure compliance with safety and sanitation policies: Enforces safety standards and ensures the staff adheres to sanitation guidelines to maintain a safe work environment[3].
- Administrative responsibilities: Plans, organizes, develops, and directs the operation of the housekeeping department as guided by management and regulatory requirements[7].
To perform these duties effectively, a housekeeping supervisor should possess excellent organizational, communication, and leadership skills, along with the ability to multitask and maintain high standards under pressure[3].