The Hygiene Controller is responsible for maintaining client relationships, ensuring that service standards are met, addressing complaints related to hygiene services, and overseeing the maintenance of hygiene equipment[7].
Key duties typically include:
- Supervising hygiene operations within assigned areas or shifts to ensure compliance with standards[6].
- Monitoring and achieving established hygiene service levels and requirements as agreed with the client[7].
- Maintaining communication with both customers and internal teams to resolve issues and handle complaints related to hygiene services[7].
- Ensuring that hygiene equipment is maintained, serviced, and ready for use at all times[7].
- Supporting and leading the hygiene team, providing guidance as the first line manager, and ensuring their performance aligns with organizational expectations[6].
Additional responsibilities may include record keeping, reporting on hygiene performance, and collaborating with management to improve processes[6].