An ICT Manager is responsible for leading and managing all aspects of information and communication technology within an organization, including planning, implementing, and maintaining technology systems and infrastructure to support business objectives[1]. This role typically oversees daily IT operations, ensures data security, develops ICT strategies, assesses emerging technologies, manages budgets, and ensures compliance with regulations[1]. ICT Managers supervise IT staff, provide training, and collaborate with other departments to align technology with organizational goals[1].
Key responsibilities commonly include:
- Developing and implementing ICT strategies aligned with organizational goals[1]
- Overseeing day-to-day IT operations, maintaining IT systems, networks, and infrastructure[1]
- Managing, mentoring, and training IT staff[1]
- Ensuring data security, backups, and disaster recovery plans[1]
- Evaluating and recommending new technologies and solutions[1]
- Managing ICT budgets, resource allocation, and vendor contracts[1]
- Developing and enforcing IT policies and best practices[1]
- Ensuring compliance with relevant laws and industry regulations[1]
- Leading digital transformation, modernization, and innovation projects[1]
- Providing technical support, troubleshooting, and user training[1]
- Monitoring system performance and ensuring reliability and uptime[1]
Additional duties may include planning budgets, managing contracts, maintaining inventories of hardware/software, administering antivirus and email systems, coordinating major system updates or migrations, and representing the organization at meetings or conferences[2][5]. ICT Managers often develop business continuity plans and support digital transformation efforts to drive innovation and efficiency across the organization[1].