Job Description

Knowledge Manager Job Description

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Job Description

A knowledge manager is responsible for overseeing all aspects of knowledge management within an organization, ensuring the effective capture, organization, sharing, and accessibility of knowledge assets[3]. Their duties support business strategy, knowledge transfer, and a culture of collaboration.

Key responsibilities of a knowledge manager include:

  • Designing and implementing knowledge management frameworks to store, organize, and make information accessible across the organization[1].
  • Creating and maintaining a centralized knowledge base, regularly updating and curating content to ensure accuracy and relevance[5].
  • Developing processes to capture both tacit (unwritten, experience-based) and explicit (documented) knowledge from employees and transforming it into reusable resources[5].
  • Setting up and managing searchable knowledge resources and knowledge bases for easy information retrieval[1].
  • Collaborating with internal and external stakeholders to optimize the capture, sharing, and flow of information throughout the business[3].
  • Promoting a knowledge-sharing culture by encouraging employees to contribute to and use the knowledge base[4].
  • Managing user permissions and ensuring appropriate access controls to safeguard sensitive data[4].
  • Providing coaching, training, and support to staff regarding knowledge management best practices, tools, and frameworks[3].
  • Fostering a collaborative environment that values communication, expertise-sharing, and ongoing learning[1].
  • Monitoring the effectiveness of KM systems by leveraging analytics and key performance indicators to assess engagement, impact, and areas for improvement[4].
  • Responding to feedback and continuously improving the knowledge management strategy based on user needs and technological developments[1].
  • Ensuring compliance with organizational policies, industry regulations, and data management standards[4].

Core skills and qualifications:

  • Expertise in knowledge management principles, frameworks, and lifecycle management[2].
  • Technical proficiency with relevant KM software, such as intranet platforms, content management systems, and document repositories[6].
  • Strong leadership, communication, and stakeholder engagement skills to drive adoption and cultural change[3].
  • Analytical and strategic thinking to identify information gaps and create solutions[4].
  • Understanding of information architecture, library science, and database management for efficient classification and retrieval[6].
  • Project management skills to oversee the implementation, integration, and continuous improvement of knowledge systems[6].

References

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