Job Description

Rental Sales Agent Job Description

Job Description Avatar
Job Description

Rental sales agents are responsible for optimizing the rental experience by providing excellent customer service, selling optional extras based on customer needs, drafting rental agreements, and handling all customer interactions with professionalism and respect.[1]

Key responsibilities of a rental sales agent include:

  • Greeting customers, assessing their requirements, and preparing rental agreements[1].
  • Advising on and selling optional extras such as insurance, GPS, or child seats, and making expert recommendations for all available vehicles and service products[1].
  • Providing expert knowledge regarding the company’s fleet, protection products, and value-added services[1].
  • Maximizing sales and service opportunities for every customer interaction[1].
  • Handling customer complaints and providing solutions with confidence and professionalism[1].
  • Maintaining clean and organized office and rental areas[1].
  • Managing phone and email inquiries in a friendly and timely manner[1].
  • Drafting, filing, and managing rental agreements and vehicle documents[3].
  • Processing incoming and outgoing vehicle rentals, including checking inventory and ensuring vehicles are ready for client use[3].
  • Upholding company sales standards and meeting or exceeding predetermined service and sales goals[1].
  • Coordinating with colleagues, handling reservations, and supporting daily operational tasks[3].
  • Providing directions, local information, and support to customers as needed[5].
  • Completing daily reports and other administrative duties as assigned by supervisors or managers[1].

Essential skills for rental sales agents include:

  • Customer service excellence and strong communication skills[2].
  • Sales experience and the ability to identify client needs[2].
  • Computer literacy, attention to detail, and proficiency in data entry[4].
  • Flexibility, multitasking, and problem-solving abilities[2].
  • Ability to maintain a professional and welcoming atmosphere[7].
  • Knowledge of sales software, reservation management, and basic financial tasks[4].

References

Other Posts