A retail sales executive is responsible for greeting and assisting customers, answering their inquiries, and providing detailed information about products or services[3]. Key duties include handling cash transactions, maintaining inventory, arranging merchandise displays, promoting sales and special offers, upselling products, and working toward individual and store sales targets[1][3].
- Greet and assist customers in a friendly and professional manner
- Answer customer queries and provide accurate product information
- Handle cash transactions and operate the cash register
- Maintain proper inventory levels and restock shelves as needed
- Arrange merchandise displays to attract customers
- Recommend and upsell products to maximize sales
- Ensure the store is clean, organized, and well-presented
- Promote sales and special offers to increase customer engagement
- Work towards achieving sales targets and key performance indicators (KPIs)
- Collaborate with the team to achieve overall store goals
Strong sales executives demonstrate excellent communication and interpersonal skills, passion for customer service, and the ability to perform under pressure[3]. Essential skills include sales and negotiation, merchandising, team collaboration, attention to detail, and proficiency in basic math for cash handling[2][4][3]. Familiarity with POS systems and inventory management is particularly valued[2].
- Sales and negotiation skills
- Product knowledge
- Customer service
- Merchandising
- Time management
- Cash handling accuracy
- Teamwork and collaboration
- Attention to detail
- Basic computer skills (POS, spreadsheets, email)
- Organization and multitasking
Typically, previous experience in retail or customer service is required, along with flexibility in working hours and a strong customer-focused mindset[1][3]. Other desirable attributes include motivation, problem-solving, and adaptability to fast-paced environments[5].