The Senior Administrative Officer provides a broad range of administrative services and supports business unit operations, ensuring efficient organizational functioning[1]. Responsibilities commonly include managing general administrative and resource management tasks, leveraging business unit knowledge to facilitate the delivery of key services, and establishing control mechanisms for compliance with administrative, financial, and human resources policies[5].
- Provide comprehensive administrative and support services tailored to the business needs of the team or unit[1].
- Respond to and resolve complex enquiries and issues, delivering accurate information and ensuring timely solutions[1].
- Coordinate and manage records, databases, and documentation while ensuring information is stored correctly and accessible as per company policy[1].
- Develop, implement, and monitor office systems, procedures, and methods, adapting processes as required[1].
- Supervise professional and general service staff and may provide direct oversight—including work planning, scheduling, and review of staff activities[5].
- Act as an adviser or representative of the organization with authority to discuss problems and recommend solutions to external stakeholders, including government counterparts or partner organizations[5].
- Establish and maintain efficient administrative control mechanisms to ensure compliance with organizational rules and procedures, including financial administration and human resource management[5].
- Maintain frequent external contacts on administrative and budgetary issues to ensure provision of services and resolve difficult problems[5].
Common requirements for this role include several years of experience in administration, strong organizational and communication skills, digital proficiency (file and office management software), and the ability to work collaboratively with colleagues and stakeholders across departments[2].