A server assistant supports servers and the overall dining experience by providing outstanding customer service, maintaining cleanliness, and assisting with food and beverage service[1].
Key Responsibilities:
- Greet and welcome guests, escorting them to their tables and providing menus[2].
- Assist in taking and delivering food and beverage orders; serve meals, drinks, and coffee[1].
- Prepare and refill beverages, serve bread and snacks, and replenish water and other items[2].
- Clear dirty plates, utensils, and glassware from tables as required[2].
- Carry dirty tableware to the kitchen and assist with washing plates[1].
- Set and reset tables by wiping up spills, replacing soiled linen, and laying out utensils and condiments[2].
- Maintain cleanliness and orderliness of dining areas and stations, ensuring tableware, glassware, and utensils are clean and stocked[1].
- Assist servers, kitchen staff, and bus tables as needed during busy periods[1].
- Remove trash, sanitize menus, and perform end-of-day clean-up duties[2].
- Ensure server stations are adequately stocked with necessary restaurant supplies[2].
- Respond to patrons’ requests and inform management of any complaints[2].
- Arrange tables and chairs for larger groups as needed[2].
Requirements:
- High school diploma or GED[2].
- Food handler’s license[2].
- Proven experience in the restaurant industry[2].
- Knowledge of proper food handling procedures[2].
- Ability to work as part of a team in a fast-paced environment[2].
- Excellent organization, communication, and customer service skills[2].
- Physical stamina to stand for extended periods[2].
Server assistants are expected to maintain a positive, cooperative attitude and demonstrate professionalism while ensuring guests have an enjoyable and efficient dining experience[1].