Job Description

Voice Office Operations Representative Job Description

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Job Description

The Voice Office Operations Representative is responsible for answering inbound phone calls relating to company products and services, supporting both customers and consumers in their use of these services[5][7]. This role is typically remote and may include night shifts and working on public holidays, depending on the organization[5].

Key Responsibilities:

  • Handle inbound phone calls for products and services, providing information and resolving customer and consumer inquiries[1][5][7].
  • Demonstrate a high level of knowledge about business processes, products, tools, and related systems[1][7].
  • Follow established procedures and company policies in all interactions[1].
  • Support the screening of individuals for rental housing, employment opportunities, or similar services as required[1].
  • Maintain accurate records of interactions, using data entry skills to update systems as needed[6].
  • Collaborate with quality assurance teams and supervisors to improve personal and team performance[1].
  • Participate in performance management, including adherence to schedules and feedback-based improvement[1].
  • Perform other assigned administrative or operational duties as requested by management[1][7].

Required Skills and Qualifications:

  • Previous experience in an operations or call center role, preferably 1-3 years[1][7].
  • Excellent verbal and written communication skills; proficiency in English and, if required, additional languages such as Spanish[1][2].
  • Strong interpersonal, organizational, and time management skills[2][6][8].
  • Ability to multi-task, adapt to changing priorities, and work independently while collaborating within a team[2][8].
  • Self-motivated and detail-oriented with strong problem-solving capabilities[1][2][8].
  • Proficiency in Microsoft Office applications and general PC skills[1][2].
  • Ability to work from a private, suitable remote environment meeting technical requirements (such as stable, high-speed internet)[5][7].
  • High school diploma or equivalent is typically required[1].

References

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