Job Description

Counter Assistant Job Description

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Job Description

A counter assistant is responsible for providing excellent customer service at the counter, handling transactions, serving or packaging food and drink items, maintaining cleanliness, and supporting daily operational tasks[1]. They typically welcome customers in a friendly manner, attend to their requests, answer questions about products or services, and ensure their orders are accurate[1]. In pharmacy or post office settings, counter assistants may also handle prescriptions, manage essential documents, and offer guidance on available services[2][3].

Typical duties of a counter assistant include:

  • Greeting customers and making them feel welcome[1][2]
  • Answering product or menu queries and taking note of special requests[1][4]
  • Serving food or drinks, or assembling and packaging takeaway orders[1][6]
  • Operating tills or cash registers and handling cash/card payments[1][4]
  • Maintaining cleanliness of counters, equipment, and work areas[1][6]
  • Replenishing stock and supplies as needed[1]
  • Communicating orders to kitchen or back-office staff where applicable[1]
  • Ensuring safe handling, storage, and transfer of food, medicines, or other goods[2][5]
  • Reporting issues or referring customers to supervisors (such as pharmacists) as appropriate[2]
  • Complying with company policies and hygiene standards[1][8]

Key skills and requirements typically include:

  • Good communication and listening skills[1][3]
  • Attention to detail and ability to multitask[3]
  • Customer service experience is preferred[1][3]
  • Ability to handle cash and work with point-of-sale (POS) systems[1]
  • Ability to adhere to food safety, health, or hygiene regulations[8]
  • A positive, polite, and helpful attitude[1]
  • A high school diploma or equivalent may be required[1]

References

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