A counter sales job primarily involves selling products directly to customers at the sales counter, ensuring high levels of customer service, and supporting store operations[1][7]. Key duties include greeting customers, determining their needs, taking and processing orders, assisting with product selection, providing information on products, processing payments, and resolving customer issues in a professional manner[1][3][7]. Counter sales staff may also maintain inventory, restock merchandise, and ensure the sales area is clean and organized[5][7].
- Greet customers warmly, assess their requirements, and offer accurate product information[1][7].
- Process customer orders, sales, and payments efficiently and accurately[1][3][7].
- Assist customers with queries, provide solutions quickly, and resolve complaints professionally[1][3][7].
- Advise customers on suitable products, substitutions, or modifications as needed[5].
- Prepare and package merchandise for customer transportation[3][5].
- Maintain inventory and restock merchandise as required[5][7].
- Maintain counter displays in an orderly and attractive way[3][5].
- Support other sales or inventory team members when necessary[3][5].
Qualifications typically include a high school diploma or GED. Strong interpersonal skills, customer service orientation, knowledge of point-of-sale systems or cash registers, and the ability to handle basic calculations are essential[1][3][7]. Additional experience in retail or specific product knowledge may be preferred for some roles[3].